A DROP-in centre offering advice on everything from the introduction of universal credit to tips on healthy living is open and happy to help.
There’s just one problem – very few people know of its existence.
The free drop-in sessions are provided by Dales Homestay, part of the Home Group housing association.
Launched last year, the weekly sessions are held at the SOS Cafe, in King Street, Barnard Castle, every Monday from 1pm to 4pm.
Support and advice covers the likes of issues with tenancies or housing repairs; problems with money, debt, benefits and budgeting; staying healthy and meeting other people.
Support worker Paul McTeer said those people who had used the drop-in had found the advice they received to have been beneficial.
“If we can’t help anybody, we will signpost people to someone who can,” he added.
Fellow support officer Chrissie Ferguson said one of the benefits of the sessions was that there was no appointment necessary.
“If people pluck up the courage to seek advice and support, they want it there and then,” she said.
If they were made to wait or had to make an appointment, they were less likely to attend, added Ms Ferguson.
“I think it’s good that we are there, on the spot.”
The Barnard Castle drop-in is part of a network of Dales Homestay advice sessions which also cover West Auckland, Bishop Auckland and Crook.
Should the situation warrant it, Dales Homestay can also arrange for support in a client’s home.
“We know there are people out there who need support. It is just they are not recognising that we are here,” said Ms Ferguson.
“We know from being here for a few months there are some people who just want to ask some questions.
“It takes time. If people knew we were here and did not come in, we would know we are not needed.
“But it is a case of getting people to know we are here in the first place.
“We have been able to help those who have come in and they have gone away happy with what we have been able to do,” she said.
Anyone who thinks they may benefit from the advice offered by Dales Homestay is welcome to drop-in any Monday afternoon.
